CUSTOMER SERVICE

Frequently asked questions and answers

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REACH US BY PHONE:

 

 Personal Check Customers  800-275-1053  

  • Can I order checks and accessories online?

    You will be asked to log in using your financial institution’s routing number, your account number, and your ZIP code. Some financial institutions require first-time check orders to be placed directly through the institution. After this initial order is processed, future orders and reorders can then be placed through OrderMyChecks.com. There may be a waiting period required between orders. If you need to place a check order during this waiting period, please contact us.

  • Where can I find my routing and account numbers? 

    The routing number and account number are both located at the bottom of the check. The routing number is the first series of numbers, your account number is the second series of numbers, and the check number is the last series of numbers.

  • I am entering the correct routing and account numbers. Why can’t I place a check reorder?

    Check order history is only retained in our system for three years. If your last order was placed more than three years ago, we are unable to process a reorder request. Please proceed to the product catalog to continue placing a new order.

  • How do I pay for my order?

    The total price of your order will be automatically deducted from your checking account.

  • Can I order checks and accessories online?

    You will be asked to log in using your financial institution’s routing number, your account number, and your ZIP code. Some financial institutions require first-time check orders to be placed directly through the institution. After this initial order is processed, future orders and reorders can then be placed through OrderMyChecks.com. There may be a waiting period required between orders. If you need to place a check order during this waiting period, please contact us

  • Where can I find my routing and account numbers? 

    The routing number and account number are both located at the bottom of the check. The routing number is the first series of numbers, your account number is the second series of numbers, and the check number is the last series of numbers.

  • I am entering the correct routing and account numbers. Why can’t I place a check reorder?

    Check order history is only retained in our system for three years. If your last order was placed more than three years ago, we are unable to process a reorder request. Please proceed to the product catalog to continue placing a new order.

  • How do I pay for my order?

    The total price of your order will be automatically deducted from your checking account.

 
  • Can I change the address printed on my check?

    Some financial institutions allow you to make edits to the name and address printed on your checks through our online ordering process. Others do not. In this case, you must contact your financial institution to complete your check order.

  • Can I change my shipping address?

    Some financial institutions allow you to change your shipping address through our online ordering process. Others do not. In this case, you must contact your financial institution to complete your check order.

  • What shipping methods are available?

    Shipping methods differ depending on your financial institution and the products ordered.
    We recommend selecting a trackable shipping method for the delivery of your checks. Trackable and expedited delivery methods allow you to track your check order while in transit. Next day and two day trackable are the fastest delivery methods available. With these delivery methods, your order is given the highest priority in the manufacturing process and your delivery will be expedited. Limitations apply, including:

    • Physical street addresses are required (No P.O., F.P.O. or A.P.O. Boxes)
    • Some zip code restrictions apply. If you are unsure about your zip code, please contact us.
    • Orders must be received by 11:00am local time, Monday – Friday, in order to be produced and shipped the same day.
    • Next day trackable not available for international addresses.
    • Alaska and Hawaii addresses are eligible for two-day trackable by contacting your financial institution.
    • Next day and two-day trackable charges include expedited delivery and in-plant rush fees and are in addition to standard delivery charges and applicable taxes.
    • Holidays may affect delivery timeframes.
  • How do I track the status of my order?

    You can view the status of your order by logging in and clicking the “Order Status” link. If you selected a trackable delivery method, you can track the delivery status of your order on the carrier’s website. Your tracking number is provided in your shipping confirmation email with a link to the carrier’s website.

  • Why did I only receive part of my order?

    Check orders may arrive separately because each order of checks is packaged individually and may go through various mail sorting processes. Accessories are produced and shipped from a different location than checks. It is fairly common for different parts of the same order to arrive separately.

  • What should I do if I don’t receive my full order by the date(s) provided in the confirmation email?

    If you have not received your full check order by the date given, please contact your financial institution. Your financial institution will recommend next steps. If your accessories have not arrived by the given date, please contact us.

  • What do I do if there’s a problem with my checks or I need to cancel my order?

    Please contact us via phone as soon as possible if you have a concern or need to cancel your order. We are unable to process cancellations online at this time.

  • What do I do if I have a billing question?

    To view billing details for a previous or existing order, log in and select “Order Status” from the navigation menu. Please contact us via phone as soon as possible if you have a billing concern.

Are my checks safe from fraud and counterfeiting?

Harland Clarke uses state of the art security features. We continually evaluate and research the most effective ways to protect you from check theft and fraud. We implement paper security features that are embedded in our checks as well as mailing precautions and website security features. View our Privacy Policy and Security Policy for more information.